REFUND POLICYLast Updated: February 9, 2025At The Karma People LLC doing business as PT Cash-Pay Solutions ("Company," "we," "us," or "our"), we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions regarding refunds for our services and programs.
We offer a 30-Day Money-Back Guarantee on selected programs, only if explicitly stated in the contract signed at the time of purchase. If your contract includes this guarantee, you may request a refund within 30 days of the purchase date, subject to the following conditions:
The program must explicitly state a 30-day money-back guarantee in the signed contract.You must provide proof of purchase and a valid reason for the refund request.Refunds are only applicable to first-time purchases of a qualifying program.If the program includes live coaching, consultation, or digital downloads, refunds may be subject to additional conditions.
Programs or services that do not explicitly include a 30-day money-back guarantee in the signed contract.Refund requests made after 30 days from the purchase date.Services that have been fully delivered or completed.Refunds will not be issued for dissatisfaction due to lack of implementation or effort on the client’s part.
To initiate a refund request, follow these steps:
Send an email to [email protected] with the subject line: Refund Request – [Program Name].Provide your full name, order number, and the reason for your refund request.Attach a copy of your contract that includes the 30-day money-back guarantee clause.Our team will review your request and respond within 5-7 business days.If approved, refunds will be processed to the original payment method within 7-10 business days.
If a chargeback is filed before contacting us for a refund, we reserve the right to dispute the chargeback.Unauthorized chargebacks may result in termination of access to our services and future purchases.
Subscription-based services are non-refundable unless explicitly stated in the subscription agreement.You may cancel your subscription at any time, but no refunds will be issued for partial billing periods.
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting on our website.
For any refund-related inquiries, please contact us at:The Karma People LLC dba PT Cash-Pay Solutions
41542 Carriage Horse Dr, Aldie, Virginia 20105
Email: [email protected]
Phone: +1 (571) 609-4587